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The Role of Remote Interpreting in Life Sciences Communication
Remote interpreting plays a critical role in life sciences by enabling real-time, multilingual communication across clinical, regulatory, and healthcare settings. Over-the-Phone Interpreting (OPI) provides immediate, voice-only language support through secure telephone connections, while Video Remote Interpreting (VRI) combines the benefits of audio with visual cues through encrypted video platforms, offering a more interactive experience.
In the life sciences sector, timely and accurate interpretation is essential to support clinical trials, facilitate clear patient communications, manage regulatory interactions, and deliver healthcare services across global markets. Remote interpreting solutions allow life sciences organizations to overcome language barriers quickly and compliantly, ensuring critical information is conveyed accurately regardless of location.
With globalization increasing the need for multilingual engagement, remote interpreting ensures life sciences companies maintain regulatory compliance, protect patient safety, and enhance operational efficiency in a rapidly evolving digital environment.
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Why Remote Interpreting Matters in Life Sciences
As clinical research and healthcare services continue to globalize, remote interpreting solutions such as Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI) have become critical for ensuring effective multilingual communication. Accurate language support is essential for patient enrollment, clinical site management, regulatory meetings, and post-approval surveillance across diverse international markets.
Remote interpreting also plays a vital role in maintaining compliance with regulatory and privacy standards such as FDA guidelines, EMA requirements, HIPAA regulations, and regional patient rights frameworks. By providing real-time, on-demand language access, organizations can minimize the risk of communication errors, ensure informed consent, and enhance patient safety.
In the growing field of decentralized and virtual clinical trials (DCTs), remote interpreting offers a scalable and efficient solution for supporting multilingual patient interactions, remote site monitoring, and global regulatory engagement. Reliable language services are no longer optional but essential for operational success and regulatory compliance across the life sciences industry.
For a full overview of Sesen’s professional interpreting capabilities, including in-person and remote solutions, please visit our Interpreting Services page.
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Our Remote Interpreting Solutions
Sesen offers a full range of remote interpreting services to meet the specialized needs of the life sciences industry. Whether you require immediate over-the-phone support or interactive video interpretation, our solutions are designed to deliver accuracy, security, and compliance across global clinical, regulatory, and healthcare environments.
Over-the-Phone Interpreting (OPI)
Our Over-the-Phone Interpreting (OPI) services provide 24/7 access to medically trained interpreters across 150 languages. We offer both on-demand and scheduled sessions to support urgent medical consultations, clinical trial site communications, CRO interactions, and regulatory meetings. All sessions are conducted through secure, HIPAA-compliant telephony systems to ensure patient privacy and regulatory adherence.
Video Remote Interpreting (VRI)
Sesen’s Video Remote Interpreting (VRI) services combine high-quality audio with secure video connections, enabling interpreters to capture visual cues that are essential for effective communication in clinical and regulatory contexts. VRI is ideal for telemedicine consultations, visual patient assessments, training sessions, and complex regulatory discussions. Our VRI platform is ADA-compliant to meet accessibility requirements and is designed for seamless integration with healthcare and clinical trial technologies.
For clients who also require in-person interpreting support at clinical sites, investigator meetings, or healthcare facilities, we offer specialized On-Site Medical and Clinical Interpreting services through our nationwide network.
Industries and Use Cases We Support
Sesen’s remote interpreting services are tailored to the complex communication needs of the life sciences industry. Our Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI) solutions support a wide range of sectors and critical use cases, helping organizations maintain compliance, improve outcomes, and streamline global operations.
Clinical Trials
We provide real-time interpreting for patient enrollment, informed consent discussions, and adverse event reporting, ensuring that multilingual communication remains clear, accurate, and compliant throughout all trial phases.
Pharmaceuticals
Our interpreters facilitate global regulatory discussions, investigator meetings, and cross-border communications to support drug development, market authorization, and post-market surveillance activities.
Medical Devices
We support device manufacturers with interpreting services for training sessions, technical troubleshooting, regulatory submissions, and global product launches, helping ensure effective communication with healthcare providers and regulatory bodies.
Hospitals and Healthcare Providers
Our OPI and VRI solutions enable hospitals and healthcare organizations to offer immediate multilingual support for telemedicine consultations, post-operative care instructions, patient intake, and discharge processes, enhancing patient satisfaction and compliance with healthcare regulations.
Contract Research Organizations (CROs)
We assist CROs with remote monitoring visits, multilingual site management, and investigator support to facilitate seamless communication across international clinical trial sites.
Biotechnology
Sesen supports biotechnology companies with interpreting services for patient interactions, regulatory updates, research collaborations, and global expansion initiatives, helping advance innovation while maintaining clear, compliant communication.
Life Sciences Expertise You Can Trust
At Sesen, we provide specialized remote interpreting services backed by deep expertise in life sciences communication. Our interpreters are highly trained in medical, pharmaceutical, and clinical terminology, ensuring precise and contextually accurate support across all interactions.
We adhere to internationally recognized standards for interpreting services, including ISO 13611:2014 for community interpreting and ISO 21998:2020 for healthcare interpreting. This commitment to quality allows us to deliver interpreting solutions that meet the strict requirements of regulatory authorities and industry best practices.
Our interpreters receive ongoing training in HIPAA and GDPR confidentiality protocols to safeguard patient data and sensitive information. In addition, they are experienced in supporting GCP-compliant environments, providing critical linguistic support during clinical research activities, regulatory audits, and patient communications.
With Sesen’s specialized expertise, life sciences organizations can trust that their multilingual communications are handled with the highest standards of accuracy, compliance, and professionalism.
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Features of Sesen’s Remote Interpreting Services
Sesen’s remote interpreting solutions are designed specifically for the critical demands of the life sciences sector. Our platform offers a combination of linguistic precision, operational flexibility, and industry-grade security to support clinical, regulatory, and healthcare communications worldwide.
Linguistic and Subject Matter Accuracy
Our interpreters meet rigorous qualification standards, including proven expertise in medical, pharmaceutical, and clinical domains. Continuous training programs keep our teams updated on the latest medical terminology, regulatory frameworks, and evolving industry requirements, ensuring accurate and contextually appropriate interpretation for every session.
Seamless Scheduling and On-Demand Access
We provide flexible scheduling options to meet the dynamic needs of life sciences organizations. Clients can access interpreters through a dedicated scheduling portal with options for immediate, on-demand sessions or pre-scheduled appointments. Our services are available 24/7 to support global operations across different time zones.
Secure and Compliant Technology
Sesen prioritizes the security and privacy of all remote interpreting sessions. Our platform uses end-to-end encryption to protect sensitive communications and complies with HIPAA, GDPR, and other regulatory standards. We offer seamless integration with telehealth platforms, electronic health record (EHR) systems, and clinical trial management portals to ensure secure, efficient workflows.
Multilingual Support Across 150 Languages
Our network of professional interpreters covers over 150 languages, including rare and high-demand languages specific to life sciences research and patient care. Whether supporting global clinical trials or localized patient services, Sesen ensures that language is never a barrier to compliance, communication, or care.
Quality Assurance and Compliance
Sesen maintains strict quality assurance processes to deliver remote interpreting services that meet the highest standards of accuracy, security, and regulatory compliance for the life sciences industry.
All interpreters undergo rigorous vetting and certification, including assessments of medical and regulatory knowledge, language proficiency, and adherence to confidentiality standards. Only interpreters who meet our stringent criteria are approved to support clinical, pharmaceutical, and healthcare-related communications.
To maintain consistent quality, we conduct live session monitoring and periodic performance reviews. This allows us to identify potential areas for improvement and ensure that every interpreting session meets professional and industry expectations. Post-session reporting is available upon request, providing valuable insights for client quality audits and documentation needs.
Our remote interpreting solutions fully comply with Good Clinical Practice (GCP) guidelines, HIPAA and GDPR data privacy regulations, and country-specific health authority requirements. Clients can trust that their multilingual communications are handled with the highest level of professionalism, accuracy, and regulatory alignment.
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Technology Integration Capabilities
Sesen’s remote interpreting solutions are designed to integrate seamlessly with the technology ecosystems that life sciences organizations rely on for clinical research, patient care, and regulatory compliance.
Our platform supports direct integration with telemedicine systems, virtual clinical trial platforms, and electronic health record (EHR) systems, enabling real-time multilingual communication within existing workflows. This ensures that interpreting services are available exactly where and when they are needed, without disrupting clinical operations or research activities.
For larger contract research organizations (CROs) and hospital networks, we offer API connectivity options that allow for scalable deployment, automated interpreter scheduling, and secure session management across multiple sites and departments.
Our Video Remote Interpreting (VRI) technology is fully compatible with major communication platforms such as Zoom, Microsoft Teams, and proprietary telehealth applications. This flexibility allows life sciences organizations to integrate high-quality, compliant language support into their preferred virtual collaboration tools.
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Frequently Asked Questions (FAQs)
What is the difference between OPI and VRI?
Over-the-Phone Interpreting (OPI) provides real-time voice interpretation through a secure telephone connection, making it ideal for urgent or straightforward communication needs. Video Remote Interpreting (VRI) adds a secure video component, allowing participants and interpreters to see each other, which is critical for visual assessments, telehealth consultations, and interactions that benefit from nonverbal communication cues.
Can Sesen interpreters handle regulatory discussions?
Yes. Our interpreters are trained in medical, clinical, and pharmaceutical terminology and have experience supporting regulatory meetings with agencies such as the FDA, EMA, and local health authorities. We ensure that complex regulatory communications are accurately and professionally conveyed across all languages.
Are your interpreters HIPAA-compliant?
All Sesen interpreters receive specialized training in HIPAA, GDPR, and regional data privacy regulations. We prioritize patient confidentiality and ensure that every session meets the highest standards for protecting sensitive health information.
How fast can I connect with an interpreter?
Sesen offers immediate on-demand access to interpreters 24/7 for urgent needs, as well as scheduled session options for planned communications. Most OPI sessions can be connected within minutes through our secure portal.
Can you provide interpreters for rare life sciences languages?
Yes. We maintain a large network of professional interpreters covering over 150 languages, including rare and specialized languages critical for life sciences, clinical trials, and patient communications.
What happens if a session experiences technical issues?
In the rare event of a technical disruption, our support team will immediately work to reestablish the session or arrange a backup connection. Our platforms are built with redundancy protocols to minimize downtime and maintain continuous communication whenever possible.
Case Study: How a Global CRO Improved Patient Enrollment and Compliance with Sesen’s Remote Medical Interpreting Services
Challenge
A leading global contract research organization (CRO) faced challenges in supporting multilingual patient communications across decentralized clinical trial sites. The need for rapid interpreter access, consistent linguistic quality, and strict regulatory compliance created operational bottlenecks, particularly in patient enrollment and adverse event reporting.
Solution
Sesen implemented a customized remote interpreting solution that combined Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI) services. Our platform was integrated directly with the CRO’s clinical trial management system, enabling immediate interpreter access for site staff and clinical investigators. Sesen’s medically trained interpreters provided support across 150 languages, with secure scheduling and reporting features aligned with GCP, HIPAA, and GDPR standards.
Results
- 25% faster patient enrollment across multilingual sites
- 15% reduction in protocol deviations related to communication errors
- Improved patient satisfaction and site staff efficiency
- Strengthened compliance with regulatory requirements and sponsor expectations
Sesen’s remote interpreting solutions helped the CRO streamline global operations, enhance patient engagement, and maintain the highest standards of regulatory and linguistic accuracy throughout the trial lifecycle.
Need Expert Remote Interpreting for Your Life Sciences Projects?
Sesen provides secure, accurate, and compliant remote interpreting solutions for clinical trials, regulatory meetings, patient communications, and healthcare services. Our medically trained interpreters and secure technology platforms ensure clear, reliable multilingual support across all life sciences sectors.
