Knowledge Base
Your go-to resource for using Sesen’s life sciences translation and localization services with confidence.
Getting Started
How to Submit a Project for Translation
A step-by-step guide to submitting documents via the client portal, email, or API (if supported), including instructions for multi-file and multi-language projects.
Setting Up Your Sesen Client Portal Account
How to register, log in, set up user roles, and manage account preferences. Includes info on password resets and permissions for enterprise teams.
Accepted File Types & Formatting Guidelines
Detailed list of accepted file types: Word, Excel, PowerPoint, PDF, InDesign, XML, XLIFF, JSON, HTML, etc. Plus: guidance on preparing files for smooth processing (e.g., removing hidden text, enabling track changes, embedding fonts).
Overview of Sesen's Life Sciences Specializations
Explanation of key domains we support: Pharmaceuticals, Biotechnology, Medical Devices, Clinical Trials, CROs, Regulatory Affairs, Healthcare, and more—with links to related service pages.
Understanding Sesen’s Translation Workflows
Comparison of workflows: Human Translation (HT), Machine Translation Post-Editing (MTPE), and Hybrid Translation. Helps clients choose the right method based on content type and quality expectations.
Requesting a Quote or Project Proposal
Instructions on how to get a detailed estimate—including what information to provide (e.g., language pairs, word count, turnaround time, regulatory requirements). Optional: Link to a Quote Request Form.
Project Management & Delivery
Get detailed guidance on how Sesen manages translation projects for life sciences—from timelines to deliverables—ensuring precision, transparency, and regulatory readiness at every step.
Project Turnaround Times by Document Type
Understand estimated turnaround times based on content complexity, word count, and language pairs. Includes timelines for clinical trial protocols, IFUs, regulatory dossiers, labeling materials, and software strings.
Project Status: How to Track Progress
Track your project in real time using the Sesen client portal. Learn how to view project milestones, delivery estimates, and translator assignment status with full transparency.
Rush Projects: What You Need to Know
Overview of Sesen’s expedited translation workflows, including criteria for rush acceptance, turnaround expectations, surcharge policies, and supported file types under rush conditions.
How Revisions and Client Feedback Are Handled
Learn how to submit feedback and request revisions post-delivery. Includes timelines for implementation, revision scope, version control practices, and how we ensure linguistic and regulatory accuracy.
Understanding Project Files and Deliverables
Get a breakdown of typical deliverables for translation, localization, and DTP projects. Includes bilingual files, target-only formats, CAT tool outputs, QA reports, and print-ready regulatory layouts.
Multi-language Project Coordination Best Practices
Best practices for managing multi-language projects across EMEA, APAC, and LATAM. Covers parallel workflows, file bundling, version alignment, and tips for maximizing efficiency and consistency.
Terminology & Style
Learn how Sesen ensures linguistic precision and regulatory alignment across all life sciences content. Our terminology and style processes are designed to support consistency, clarity, and compliance in every translated deliverable.
How Sesen Uses Glossaries and Termbases
Style Guide Setup and Collaboration
Linguistic Validation Overview
Life Sciences Terminology Management
FAQs on Controlled Vocabulary (e.g., MedDRA, SNOMED CT)
Data Security & Compliance
Sesen is committed to maintaining the highest standards in data security and regulatory compliance to support life sciences clients across pharmaceuticals, biotech, medical devices, CROs, and healthcare. Learn how we safeguard your sensitive data and meet global compliance requirements.
Our Approach to ISO 17100, ISO 9001, and ISO 13485 Compliance
Explore how Sesen aligns with ISO 17100 for translation quality, ISO 9001:2015 for quality management systems, and ISO 13485:2016 for medical device translation. Includes process documentation, linguist qualifications, and audit readiness.
How Sesen Protects Your Data (with AWS Hosting)
Learn how our cloud infrastructure, hosted on Amazon Web Services (AWS), provides enterprise-grade encryption, access control, firewall protection, and automatic backups to protect your project and client data at every level.
Confidentiality Agreements and NDAs
Understand our process for signing mutual or client-issued NDAs. Covers when and how NDAs are executed, who is bound, and how confidentiality is maintained across linguists, project managers, and engineering teams.
GDPR and HIPAA Considerations
Review how Sesen handles personally identifiable information (PII) and protected health information (PHI) in compliance with GDPR (EU) and HIPAA (US). Includes anonymization strategies, data access logs, and breach prevention protocols.
Secure File Transfer Options
Learn about the secure methods Sesen provides for uploading and downloading files. Includes client portal encryption, SFTP support, secure email links, and restrictions on third-party file sharing platforms.
Technology & Tools
At Sesen, we leverage advanced translation technologies to optimize quality, efficiency, and consistency across life sciences content. Explore our technology stack—from TMS and CAT tools to QA automation and AI integration—to understand how we deliver secure, high-performance localization solutions.
Overview of Sesen’s TMS (Translation Management System)
Learn how Sesen’s secure, cloud-based TMS streamlines translation workflows, centralizes assets like glossaries and translation memory, and enables real-time collaboration between clients, linguists, and project managers.
Translation Memory and How It Saves You Time & Money
Understand how translation memory (TM) improves consistency and accelerates turnaround while reducing costs. Includes an explanation of leverage rates, repetition matching, and segment-based savings across regulatory and clinical content.
CAT Tools Used by Our Linguists
Explore the computer-assisted translation (CAT) tools used by Sesen linguists, including SDL Trados Studio, Phrase, and others. Learn how CAT tools support terminology control, in-context previews, and secure linguist workflows.
How We Use QA Tools for Accuracy
Discover how automated and manual QA tools are used to detect terminology errors, formatting issues, tag mismatches, and client-specific inconsistencies. Covers tools like Xbench, Verifika, and built-in TMS validators.
Machine Translation Post-Editing (MTPE): When and Why
Learn when Sesen applies MTPE, how we ensure quality through human linguist intervention, and which content types are suitable (e.g., internal SOPs, regulatory submissions with short timelines). Includes MT engine customization for life sciences.
Hybrid Translation and AI Integration (Amazon + SesenGPT)
Explore Sesen’s hybrid translation model combining neural machine translation from Amazon with human linguist review and in-house fine-tuning using SesenGPT. Includes use cases for clinical trial documents, medical labeling, and multilingual software interfaces.
Client Onboarding & Training
Sesen provides structured onboarding and training to ensure life sciences clients receive seamless project execution, full platform visibility, and clear communication from day one. This section outlines the tools, processes, and personnel involved in setting you up for long-term success.
Kickoff Checklist for New Clients
A detailed onboarding checklist to guide new clients through the initial setup process. Covers project scoping, language pair configuration, glossary and style guide submission, portal access, security documentation, and point-of-contact alignment.
Weekly Reporting and Review Meetings
Learn what’s included in your regular progress reports—delivered weekly or per your preference. Includes metrics on project status, volume completed, issue logs, feedback summaries, and upcoming deliverables. Review meetings are led by your dedicated project manager and tailored to your reporting needs.
Dedicated Project Manager Roles & Responsibilities
Understand the key responsibilities of your Sesen project manager, including timeline management, linguist coordination, quality control, risk mitigation, client communication, and change management. Learn how your PM serves as a strategic partner throughout the project lifecycle.
Client Training Sessions: What’s Included
Overview of personalized training sessions available for clients. Covers portal usage, workflow walkthroughs, document submission protocols, revision cycles, and optional onboarding for cross-functional teams (e.g., regulatory, clinical, and localization stakeholders).
User Permissions and Access Management
Learn how to manage user roles and permissions within the Sesen platform. Includes admin setup, team-based access, file visibility restrictions, and secure role-based controls for procurement, reviewers, and regulatory approvers.
Supported Languages & Services
Sesen provides multilingual language solutions purpose-built for the life sciences sector. From rare language pairs to highly regulated content types, our services span translation, localization, interpreting, and multimedia adaptation—backed by robust linguistic and technical expertise.
List of Supported Languages for Life Sciences
Explore our full list of supported languages, including all EU, APAC, LATAM, and Middle Eastern regulatory regions. Includes source-target combinations for clinical trials, medical device documentation, pharmacovigilance content, and more.
DTP & Regulatory Formatting FAQs
Understand how Sesen handles multilingual desktop publishing (DTP) and formatting for submission-ready documents. Includes support for InDesign, FrameMaker, Illustrator, and XML layouts—aligned with EMA, FDA, and NMPA guidelines.
Software & App Localization (eHealth, mHealth)
Learn how Sesen localizes clinical and patient-facing digital health platforms, including mobile apps, clinical decision support tools, and patient portals. Covers UI/UX adaptation, string management, linguistic testing, and integration with agile dev cycles.
Interpreting Services: Scheduling & Setup
Review our process for booking qualified medical and regulatory interpreters for remote or on-site sessions. Includes scheduling procedures, supported languages, use cases (e.g., FDA audits, investigator meetings), and HIPAA/GDPR compliance.
Multimedia Localization: Voiceover, Subtitling, and More
Discover how we localize educational videos, eLearning modules, promotional content, and training materials. Services include professional voiceover, time-synced subtitling, on-screen text localization, and script translation tailored for life sciences.
Troubleshooting & Support
Get quick answers to common issues related to portal access, file handling, and project communications. Sesen’s support protocols are designed to minimize downtime and ensure fast resolution across all stages of the localization workflow.
Can't Log In to Your Portal?
Step-by-step instructions for recovering portal access, including password reset, account lockout protocols, 2FA troubleshooting, and when to contact support for manual account reactivation.
Didn't Receive a File? Here's What to Check
Checklist for delayed or missing file deliveries. Covers email filters, portal notification settings, file size limits, and client-side firewall issues. Also includes when and how to reach out to your project manager for re-delivery.
Common File Upload Issues
Troubleshoot frequent file upload problems related to unsupported formats, corrupted files, upload timeouts, and browser compatibility. Includes guidelines for using secure file transfer (SFTP) or submitting via email.
How to Escalate a Project Concern
Clear escalation process for quality, timeline, or communication issues. Learn who to contact, how escalation requests are prioritized, and how Sesen’s internal resolution process is structured to protect compliance and client satisfaction.
Contacting the Right Team: Support, PM, Engineering
Quick reference guide for routing your questions. Know when to contact your project manager vs. our support desk or engineering team—based on issue type (e.g., file access, project scope, system error, or technical troubleshooting).
Still need help?
For any unresolved issues or urgent concerns, contact your dedicated project manager or email our support team at support@sesen.com. We’re here to ensure your projects stay on track—securely and efficiently.
