Privacy Policy

Who We Are

Sesen is a language service provider offering specialized translation and localization services to life sciences organizations including pharmaceutical companies, biotechnology firms, medical device manufacturers, clinical research organizations (CROs), and healthcare institutions. We are dedicated to protecting the privacy and confidentiality of all data entrusted to us, including client-provided materials and limited personal information.

Information We Collect

We may collect the following categories of information:

Personal Identifiable Information (PII): Name, job title, company name, email address, phone number, and country.
Business and Project Data: Documents, files, glossaries, reference materials, and any other data shared with us for translation or localization.
Sensitive or Regulated Content: Client-provided materials may include sensitive business, regulatory, or scientific content, especially when projects involve clinical research, regulatory submissions, or product labeling.
Website Usage Data: IP address, browser type, device identifiers, referring website, pages visited, and interaction data collected via cookies and analytics tools.
Payment and Billing Information: Invoice data, billing addresses, and transaction records for clients engaging in paid services.

How We Use Your Information

We use the information we collect for the following purposes:

To deliver our translation and localization services.
To manage project-specific terminology, version control, and quality assurance.
To respond to inquiries, requests for quotes, or customer service issues.
To manage client accounts and process payments.
To improve our services and optimize website performance.
To comply with legal, regulatory, and contractual obligations applicable to the life sciences industry.

Legal Basis for Processing Personal Data

For users located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Consent: When you provide consent to receive communications or share data.
Contractual Necessity: When processing is necessary to fulfill a contract with you.
Legal Obligation: When we are required to comply with applicable laws.
Legitimate Interest: To improve our services and communicate with clients in a business context.

How We Share Your Information

Sesen does not sell or rent personal data. We may share your information with:

Authorized Sesen personnel involved in project delivery, IT support, and client service.
Freelance linguists, editors, and subject matter experts under binding confidentiality and data protection agreements.
Technology partners and vendors (e.g., secure file transfer systems, translation management systems, CRM, or analytics platforms) with privacy and security controls.
Regulatory authorities or legal entities, when disclosure is legally required or necessary for the protection of rights or compliance.

Data Security

We implement a range of technical and organizational measures to protect your data, including:

SSL/TLS encryption for data in transit.
Encrypted cloud storage for project files and communications.
Role-based access controls and audit logging.
Data backup and disaster recovery procedures.
Staff training and policies on data handling and privacy.
Confidentiality agreements with employees, contractors, and linguists.

For projects involving sensitive clinical or regulatory content, additional protections aligned with ISO 17100, ISO 9001, and ISO 13485 standards may be applied.

Cross-Border Data Handling

While Sesen primarily processes project-related business content, limited personal data (such as client contact information) may be transferred across borders when necessary to deliver services efficiently. In such cases, we rely on legally approved safeguards, including Standard Contractual Clauses (SCCs), data processing agreements, or equivalent measures to ensure adequate protection of personal information.

Data Retention

We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable law. Specific retention periods depend on:

Contractual obligations with clients.
Legal and regulatory retention requirements.
Internal archiving, compliance, and quality control.

Upon request, we will securely delete or return project-related data at the conclusion of a project or contract.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access your personal data.
Right to rectify inaccurate or incomplete data.
Right to erase your data (“right to be forgotten”).
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.

You may also request information about any subcontractors or systems involved in processing your project files. To exercise these rights, please contact us at privacy@sesen.com.

How to Make a Privacy Request

To submit a data request or raise a concern about your personal information, please email us at privacy@sesen.com with the subject line “Data Request” and provide your name, contact details, and the nature of your request. We may verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality.
Analyze site usage and performance.
Remember user preferences.

We use third-party tools (e.g., Google Analytics) to understand visitor behavior, which may involve IP anonymization. You may manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

Children’s Privacy

Our services are intended for professionals and are not directed toward individuals under the age of 16. We do not knowingly collect personal data from children.

Links to Other Websites

Our website may contain links to third-party websites. Sesen is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our data practices. The revised version will be posted on this page with an updated effective date.